Transforming the Service Analytics Landscape: A Solution to Dark Data and Technical Debt
This whitepaper discusses the challenges in customer service caused by technological advancements, the abundance of dark data, and technical debt, and introduces serviceMob as a transformative solution that utilizes advanced analytics capabilities to address these issues and improve service outcomes.
New mobile apps to keep an eye on
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What new social media mobile apps are available in 2022?
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Use new social media apps as marketing funnels
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Try out Twitter Spaces or Clubhouse on iPhone
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Abstract:
This whitepaper explores the existing challenges in customer service and support, explaining how technological advancements have inadvertently worsened the customer experience. The proliferation of existing technologies has led to an overwhelming influx of dark data and technical debt, hindering the development of efficient and effective service analytics solutions. This has resulted in a growing number of dissatisfied customers and a lack of comprehensive insights to drive service improvements. However, serviceMob emerges as a solution to these issues, providing the necessary tools and capabilities to transform the service analytics landscape.
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